When it persists,
the playbook runs itself.

A signal is a moment. A play is a response. When a misalignment is sustained or material, Plays opens a multi-step, owner-committed playbook — agents execute it end-to-end, a human approves anything that leaves your walls, and it's tracked to a measured outcome. Plays is how the Success Agent™ acts.

Book a demo →See a play run
Play · consumption.recoveryexecuting
Diagnosed the drop across 6 workspacesagent · analyze_usage
done
Mapped the enablement gap by teamagent · adoption_map
done
Drafted a re-onboarding noteagent · draft_email
done
Send to the championhuman approval required
awaiting
Confirm usage recovery in 14 dayssuccess metric · outcome
queued

The way your best CSM works — as a program that runs everywhere.

Trigger · sustained stateVertex
under-utilizedopens a play
Dwell past threshold — a play opens. A one-day dip wouldn't.

A play fires when the account earns one.

Signals catch the instant. Plays respond to the pattern — a state held too long, an event that demands follow-through, a material threshold crossed. The dwell, not the dip, is what warrants a committed playbook.

  • Five trigger types: sustained state, event, schedule, threshold, compound.
  • Opens only when misalignment is sustained or genuinely material.
  • No busywork — the account has to warrant the response.
Playbook · commitmenttracking
OwnerPriya Nadar · CSM
assigned
Due dateseverity SLA · 7 days
6d left
execution5 agent + user tasks, planned
multi-step
Done whenusage > 12-week baseline
measured

Multiple steps. One owner. A real clock.

Each play is a declarative playbook — a trigger, a commitment, and an execution plan. A planner turns plain-language intent into concrete tasks, assigns a named owner with a due date, and defines what "done" actually means.

  • Ownership resolves to a named owner on the account.
  • Timelines — fixed, severity-based SLA, or field-driven.
  • Tracked to a measured outcome — not just marked complete.
Play library100+ · one contract
consumption.recovery
Re-onboard after a sustained usage drop
renewal_adoption_defense
Protect a shaky account in the renewal window
champion_rebuild
Find and enable a new sponsor
expansion_capture
Work an opened expansion window
onboarding_rescue
Recover a stalled implementation
qbr_prep
Assemble the review on cadence

Your best playbook, running everywhere.

The rescue your top CSM knows by heart shouldn't live in their head. On one uniform contract, ~30 agents across the platform run 100+ plays the same way every time — consistent execution across the whole book, not just your top ten relationships.

  • Author intent in natural language; the planner builds the tasks.
  • Tenant overrides tune the values — never the shape.
  • The playbook that works on ten accounts now covers four hundred.
Human-in-the-loopgate
Agent proposes
Human approves
Leaves your walls
Every step loggedfull audit trail · reasoning shown
traced
Nothing sends itselfyou hold the sign-off
control

Agents do the work. You keep control.

Plays draft, analyze, prepare and queue — but nothing outward-facing happens without a human approving it. Every recommendation shows its reasoning; every step is logged. You set the strategy and hold the sign-off; the system does the work.

  • An explicit approval gate before any action leaves your walls.
  • Full reasoning and a complete audit trail on every step.
  • Agent tasks run through a governed tool registry.

Part of one platform — explore Context360 · Signals · Revenue · Analytics · Copilot · Compose.

Your best play shouldn't live in one head.
Now it runs everywhere.

Turn every persistent risk into a committed move.Book a demo →