Outcom.AIThe instant an account
changes, a signal fires.
A signal is an atomic detection of an instantaneous state change — one account, one moment, one shift. The second consumption collapses, a champion leaves, or an escalation lands, Signals catches it — and assembles the entire context around it: the evidence, the trajectory, the stakeholders. What would take several people hours to piece together arrives complete, in one place. Signals is how the Success Agent™ notices.
Atomic, instantaneous, cited — and ruthlessly prioritized.
Caught the moment it happens — not at the QBR.
Most tools tell you an account turned by putting it in a risk column weeks later. Signals reads the account's live context around the clock and fires the second the state changes — while there's still time to act.
- Continuous evaluation over every dimension of every account.
- Latency-tiered: fast for the urgent, slow for the deliberate.
- Risk and expansion — the good moments matter too.
One state change. One signal.
Each detector continuously models one dimension of the account and fires the instant its state genuinely shifts — separating a true inflection from ordinary noise with rigorous statistics, not thresholds someone guessed at. Purpose-built per signal, tuned per tenant, and precise enough to act on.
- Bayesian state-space dynamic factor models with Kalman filtering over each account's live usage signals — plus event and classification detectors across every CS domain.
- A tunable catalog keyed domain.signal — sensitivity adapts per tenant without changing the model.
- Signals stay independent of Plays — a moment that needs immediate attention, distinct from a programmatic, multi-step response.
The signal beats the consequence.
By the time a turned account reaches the roll-up, the decision was made weeks ago. An atomic detection lands in seconds — the difference between reading history and changing it.
- Detected the moment context shifts, not at the next review.
- Every account, every day — not just the ones someone remembered.
- Weeks of lead time, on the accounts that decide the number.
Ranked by what it costs you.
Every candidate is fingerprinted, deduplicated and cooldown-guarded, then scored by urgency × importance, weighted by ARR at stake, and decayed for fatigue. A strategic account at −3σ outranks a small one that merely dipped — and nothing repeats itself.
- Fingerprint dedup — the same condition never fires twice.
- An impression ledger decays what you've already seen.
- Every signal arrives cited — no investigation before the decision.