Outcom.AIThe instant an account
changes, a signal fires.
A signal is an atomic detection of an instantaneous state change: one account, one moment, one shift. The second consumption collapses, a champion leaves, or an escalation lands, Signals catches it, and assembles the entire context around it: the evidence, the trajectory, the stakeholders. What would take several people hours to piece together arrives complete, in one place. Signals is how the Success Agent™ notices.
Atomic, instantaneous, cited, and ruthlessly prioritized.
Caught the moment it happens, not at the QBR.
Most tools tell you an account turned by putting it in a risk column weeks later. Signals reads the account's live context around the clock and fires the second the state changes, while there's still time to act.
- Continuous evaluation over every dimension of every account.
- Latency-tiered: fast for the urgent, slow for the deliberate.
- Risk and expansion. The good moments matter too.
One state change. One signal.
Each detector continuously models one dimension of the account and fires the instant its state genuinely shifts, separating a true inflection from ordinary noise with rigorous statistics, not thresholds someone guessed at. Purpose-built per signal, tuned per tenant, and precise enough to act on.
- Bayesian state-space dynamic factor models with Kalman filtering over each account's live usage signals, plus event and classification detectors across every CS domain.
- A tunable catalog keyed domain.signal: sensitivity adapts per tenant without changing the model.
- Signals stay independent of Plays: a moment that needs immediate attention, distinct from a programmatic, multi-step response.
The signal beats the consequence.
By the time a turned account reaches the roll-up, the decision was made weeks ago. An atomic detection lands in seconds: the difference between reading history and changing it.
- Detected the moment context shifts, not at the next review.
- Every account, every day, not just the ones someone remembered.
- Weeks of lead time, on the accounts that decide the number.
Ranked by what it costs you.
Every candidate is fingerprinted, deduplicated and cooldown-guarded, then scored by urgency × importance, weighted by ARR at stake, and decayed for fatigue. A strategic account at −3σ outranks a small one that merely dipped, and nothing repeats itself.
- Fingerprint dedup: the same condition never fires twice.
- An impression ledger decays what you've already seen.
- Every signal arrives cited: no investigation before the decision.