Outcom.AIManage the revenue
you already have.
The revenue at risk after the sale is bigger than the pipeline in front of it. Revenue is a CS-native workflow to create expansion pipeline, catch risk before it lands, and forecast the book — with AI that challenges the number, never overwrites it. Revenue is how the Success Agent™ is measured.
Create pipeline, catch risk early, and forecast — in one place.
See the loss coming — while you can still stop it.
The Predictor scores churn probability, contraction and ARR impact per account, continuously — so risk shows up months before the renewal, not in the post-mortem. Churn and contraction are kept distinct, because they need different plays.
- Churn probability with the reasons behind it — worked as a defense.
- Contraction tracked as its own motion, not blurred into churn.
- Flagged risk flows straight to a Play — caught, then acted on.
The upsell you can see coming, made countable.
Where the Predictor sees room to grow, Revenue creates a scored CSQL — a CS-qualified lead that enters the pipeline, routes through a CSM→AE approval chain, stages to your CRM, and reconciles back. Expansion stops being a hunch and becomes forecastable revenue.
- Upsell & cross-sell families — capacity exhaustion, adjacent capability.
- Scored per account by propensity × ARR at stake.
- CSM proposes, AE approves — CS-generated pipeline, attributed.
The human number, an AI check — in one cell.
Submit worst / commit / best per opportunity. For every cell, the system returns three verdicts — amount, timing and confidence — each backed by evidence from the account's real state. It tells you the commit is $40K high because the champion left. Your number stands until you change it.
- Amount / timing / confidence verdicts, each cited.
- Grounded in Context360 findings — adoption, relationship, usage.
- The human stays system of record. AI challenges, never overwrites.
Every motion, kept distinct.
Churn, contraction, renewal and expansion each get the treatment they need — never blurred into one roll-up. A movement waterfall with reason codes explains exactly what changed week to week, and immutable submissions keep an auditable trail.
- Movement waterfall — created, grew, slipped, churned — with reasons.
- GRR, NRR and gap-to-target, tracked against target continuously.
- A gap becomes committed Plays — renewal defense, expansion capture.