Outcom.AIManage the revenue
you already have.
The revenue at risk after the sale is bigger than the pipeline in front of it. Revenue is a CS-native workflow to create expansion pipeline, catch risk before it lands, and forecast the book, with AI that challenges the number, never overwrites it. Revenue is how the Success Agent™ is measured.
Create pipeline, catch risk early, and forecast, all in one place.
See the loss coming, while you can still stop it.
The Predictor scores churn probability, contraction and ARR impact per account, continuously, so risk shows up months before the renewal, not in the post-mortem. Churn and contraction are kept distinct, because they need different plays.
- Churn probability with the reasons behind it, worked as a defense.
- Contraction tracked as its own motion, not blurred into churn.
- Flagged risk flows straight to a Play: caught, then acted on.
The upsell you can see coming, made countable.
Where the Predictor sees room to grow, Revenue creates a scored CSQL: a CS-qualified lead that enters the pipeline, routes through a CSM→AE approval chain, stages to your CRM, and reconciles back. Expansion stops being a hunch and becomes forecastable revenue.
- Upsell & cross-sell families: capacity exhaustion, adjacent capability.
- Scored per account by propensity × ARR at stake.
- CSM proposes, AE approves: CS-generated pipeline, attributed.
The human number, an AI check, in one cell.
Submit worst / commit / best per opportunity. For every cell, the system returns three verdicts (amount, timing and confidence), each backed by evidence from the account's real state. It tells you the commit is $40K high because the champion left. Your number stands until you change it.
- Amount / timing / confidence verdicts, each cited.
- Grounded in Context360 findings: adoption, relationship, usage.
- The human stays system of record. AI challenges, never overwrites.
Every motion, kept distinct.
Churn, contraction, renewal and expansion each get the treatment they need, never blurred into one roll-up. A movement waterfall with reason codes explains exactly what changed week to week, and immutable submissions keep an auditable trail.
- Movement waterfall: created, grew, slipped, churned, with reasons.
- GRR, NRR and gap-to-target, tracked against target continuously.
- A gap becomes committed Plays: renewal defense, expansion capture.